Summary
The 2026–2028 budget directs DMAS to seek AI opportunities in call-center operations and requires related contract procurements, re-procurements and modifications to maximize AI for cost and service improvements, while protecting personal information and complying with federal law.
Healthcare Implications
Directs AI adoption and contracting within Virginia Medicaid administration. Applies to DMAS call-center procurement and personal-information safeguards; it does not authorize automated eligibility or clinical decisions or create a human-review right.
Operational Implications
- None