Summary
Requires health facilities, clinics, and physician/group practices that use generative AI to generate written or verbal patient communications about clinical information to include both (1) a disclaimer indicating AI was used and (2) clear instructions for how the patient can reach a human clinician/staff. Communications reviewed by a licensed provider are exempt; violations by physicians are subject to Medical Board/Osteopathic Board jurisdiction.
Healthcare Implications
Directly impacts patient‑facing chatbots, portal messages, automated call scripts, and discharge instructions, mandating transparency and human‑escalation pathways. Drives changes to vendor contracts, quality assurance, and risk management for generative AI in care delivery. Supports patient comprehension and informed consent by clarifying when AI assists in clinical communications.
Operational Implications
- Health facilities, clinics, physician's offices, or group practices using GenAI to generate written or verbal patient communications pertaining to patient clinical information must include: (1) disclaimer that communication was generated by GenAI with format-specific requirements (prominently at start of letters/emails, throughout chat, verbally at start/end of audio, displayed throughout video); and (2) clear instructions on how patient may contact a human healthcare provider. Exempt if communication is reviewed by a licensed provider. Physician violations subject to Medical Board jurisdiction.